Best Letting Agent in Shirley: What Our Customers Say

Choosing a letting agent in Shirley involves more than comparing fees. You are deciding who will market your property, reference your tenants, coordinate maintenance and keep you informed through a tenancy that could run for years. Reviews from real landlords and tenants are one of the most useful tools you have when making that decision.

At Partridge Homes, we are a family-run, independent agency based on Haslucks Green Road in Shirley. We help landlords across the area with tenant-find and fully managed lettings, and we think the best way to understand what we offer is to read what our customers say.

Support for First-Time Landlords

If you are letting a property for the first time, the process can involve more questions than you expect. Knowing that your agent will explain each stage and keep you updated, rather than leaving you to chase, makes a considerable difference.

Adam M, who described himself as a new accidental landlord, left a five-star Trustpilot review in October 2026. He thanked Sarah, Amy and Nikki specifically for their guidance and highlighted that he received updates by phone, text and email whenever there was something new to report. That kind of multi-channel communication is exactly what first-time landlords should look for when reading reviews: not just whether the agent found a tenant, but whether they kept the landlord informed throughout.

A Personal Service That Stays Personal

Michelle Kingston left a five-star Trustpilot review after more than five years with Partridge Homes. She described the team as helpful, responsive when something needed sorting, and wrote that she felt “like part of the family.”

That phrase reflects something deliberate about how we work. Being a family-run business means we are not rotating landlords through a call centre. The people who take your initial call are the same people who handle your property week to week.

What Landlords at Our Shirley Branch Say

On allAgents, Robert Cotterell left a five-star landlord review for our Shirley branch in February 2022. He described the team as “a very professional, friendly and efficient team” and noted that, having been a customer for five years at the time, a new tenant had been found within a few days of his property being advertised. That was his experience of that specific letting, and timescales vary by property and market conditions, but it reflects the kind of result that comes from active local marketing and a database of prospective tenants already waiting.

Robert’s review points to something landlords consistently mention: they want a good result and they want to enjoy working with the people who deliver it.

Communication After Move-In

Finding a tenant is one stage of the service. For landlords who choose full management, the ongoing experience matters at least as much.

Matthew, in a separate five-star allAgents landlord review, praised the team’s responsiveness and their day-to-day handling of his property following a letting arranged in Solihull. Our fully managed service covers maintenance coordination, tenancy matters and keeping landlords informed about anything that needs their attention, without them having to chase for updates.

Our lettings process as a whole covers rental valuation, marketing, accompanied viewings, referencing coordination and preparations for move-in. Landlords who want to stay involved but hand off the administration often find full management works well. Others prefer to handle the tenancy directly once a tenant is in place. Both options are available, and we talk through which suits your circumstances before you commit.

Awards and Independent Recognition

Alongside customer reviews, independent recognition offers another measure of an agent’s performance. Partridge Homes was awarded Best Letting Agents in Shirley and Solihull B90 and B91 at the 2026 British Property Awards, following independent mystery shopping and performance testing. Our overall Trustpilot rating stands at 4.8 out of 5 from 161 reviews, and our Shirley branch holds a 5/5 rating from 30 reviews on allAgents, with a 100% recommendation rate.

These are independently verified figures. They are worth checking for any agent you are considering.

Why Tenant Reviews Also Matter to Landlords

Landlords sometimes focus only on landlord reviews, but tenant feedback is worth reading too. Tenants experience the service directly: how enquiries are answered, how maintenance reports are handled, how communication works once they are in the property. Their experience of living in your home is part of how your property is looked after. An agent who communicates clearly and respectfully with tenants is an agent who is protecting your asset.

What to Look for When Reading Letting Agent Reviews

A star rating alone tells you very little. When you read reviews for any Shirley letting agent, look for:

• Whether the reviewer describes specific experiences rather than general praise
• How the agent handled problems, not just the straightforward lettings
• Whether landlord and tenant reviews together tell a consistent story
• How long customers have been with the agent, as repeat relationships suggest sustained service rather than a strong first impression

Our Let My House in Shirley guide covers the practical side of getting a property ready to let, from pricing to legal requirements, if you are at an earlier stage of the decision.

Our Local Presence in Shirley

Our office sits at 120a Haslucks Green Road, Shirley, B90 2EH. Newborough Road, where several of our recent lets have been, runs directly alongside the office. Our team can walk to viewings on properties nearby, and prospective tenants visiting the office are already in the area they are considering.

That local presence shapes the service. We know which roads attract the most enquiries, which property types let quickly and what tenants in Shirley are typically looking for. That knowledge informs the advice we give landlords at the valuation stage and the way we market properties once they are listed.

If you want to understand what your property could achieve, a rental valuation is the natural starting point. You can contact our team to arrange one, or call us on 0121 745 2225.

Frequently Asked Questions